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>>> NANCY CLOETE 2012/11/13 12:47 PM >>>
Security: Proprietary
Hi All
Please see below the comments from our Sharepoint administrator. Ask Nancy to check these suggestions with Wayne so that you can access the Sharepoint website.
Kind regards
Barbara Pietersen | Senior Consultant
AccTech Western Cape (Pty) Ltd
Mobile: 082 802 8708| Direct Landline: 0861 111 600
Email: barbara.pietersen@awcape.co.za
Web: www.awcape.co.za
From: Martin Hattingh [mailto:Martin@bsolve.co.za]
Sent: 24 October 2012 11:57
To: Henri Hattingh
Cc: Barbara Pietersen; Anthony Rush
Subject: RE: FW: Login details to AccTech Western Cape Customer SupportSystem -SAHRA
The problem is not Novell as such, but the type of authentication allowed by certain firewalls and proxy servers.
SharePoint (and most other Microsoft server products) authenticate via NTLM. Some firewalls and/or proxy servers don’t by default support NTLM. This is the root of the problem, and where the communication to IT should start. I would suggest starting the conversation there.
If Simphiwe is getting a 401 UNAUTHORIZED without even prompted for credentials, it most likely means that whatever proxy server or firewall he is using is not supporting the passing of NTLM credentials to any site outside of his network.
Martin Hattingh
Director
bSOLVe
Tel 0861 BSOLVE (276583) - International +27 21 674 6485 - Mobile +27 83 622 9105
From: Henri Hattingh [mailto:henri.hattingh@awcape.co.za]
Sent: 24 October 2012 11:13 AM
To: Martin Hattingh
Cc: Barbara Pietersen; Anthony Rush
Subject: FW: FW: Login details to AccTech Western Cape Customer SupportSystem -SAHRA
Martin, please advise if we will be able to run SharePoint in the customer’s Novel environment
Henri Hattingh
Mobile: 082 371 3127| Office: 0861 111 600| Email: henri.hattingh@awcape.co.za
From: Barbara Pietersen
Sent: 24 October 2012 11:07 AM
To: Henri Hattingh; SIMPHIWE YENDE; Sales Administrator
Cc: Anthony Rush; Rika De Clercq; Steve Rush
Subject: RE: FW: Login details to AccTech Western Cape Customer SupportSystem -SAHRA
Hi Henri
I can tell you from previous attempts that Sharepoint is never going to be accessible whilst Sahra is running Novell. We have tried everything and it seems that they are not compatible. Perhaps you can check with the Sharepoint administrators whether there is anything we can do to change this?
Kind regards
Barbara Pietersen | Senior Consultant
AccTech Western Cape (Pty) Ltd
Mobile: 082 802 8708| Direct Landline: 0861 111 600
Email: barbara.pietersen@awcape.co.za
Web: www.awcape.co.za
From: Henri Hattingh
Sent: 24 October 2012 11:01
To: SIMPHIWE YENDE; Sales Administrator
Cc: Anthony Rush; Rika De Clercq; Barbara Pietersen; Steve Rush
Subject: RE: FW: Login details to AccTech Western Cape Customer SupportSystem -SAHRA
Hi Simphiwe
We will check with all our customer and arrange for Norming training asap
Regards
Henri Hattingh
Mobile: 082 371 3127| Office: 0861 111 600| Email: henri.hattingh@awcape.co.za
From: SIMPHIWE YENDE [mailto:SYENDE@sahra.org.za]
Sent: 24 October 2012 10:53 AM
To: Henri Hattingh; Sales Administrator
Cc: Anthony Rush; Rika De Clercq
Subject: RE: FW: Login details to AccTech Western Cape Customer SupportSystem -SAHRA
Thank you Henri
Furthermore, may I enquire if there is any Norming training which is planned for. I need comprehensive training and I do not mind joining in on another group if they would allow. Please indicate.
Regards
Simphiwe
>>> Henri Hattingh <henri.hattingh@awcape.co.za> 10/24/2012 10:36 AM >>>
Hi Simpiwe
We acknowledge receipt and will investigate. Possible we will have to make arrangements with your internal IT to allow you to access SharePoint
Best regards
Henri Hattingh
Mobile: 082 371 3127| Office: 0861 111 600| Email: henri.hattingh@awcape.co.za
From: SIMPHIWE YENDE [mailto:SYENDE@sahra.org.za]
Sent: 24 October 2012 10:19 AM
To: Sales Administrator
Cc: Henri Hattingh; Rika De Clercq
Subject: Re: FW: Login details to AccTech Western Cape Customer Support System -SAHRA
Good Day
When I try to visit the link I get the error "401 UNAUTHORIZED", wheat could be the reasons for this? Please help.
Regards
Simphiwe
>>> Sales Administrator <admin@awcape.co.za> 10/15/2012 1:24 PM >>>
Dear Simphiwe
Please find below the login details for you to the AccTech Western Cape Customer Support system http://support.awcape.co.za
Simphiwe Yende
Username: s.yende@awcape.co.za
Password: Sahra@04!
Some guidelines on the use of the AccTech Western Cape Customer Support system hosted on SharePoint :
- The use of this system is absolutely free to all customers of AccTech Western Cape.
- The system has a landing page accessible to all where items such as directions to AccTech Western Cape offices & training centre, success stories, product fact sheets and training schedules are displayed
- Each customer is assigned a dedicated portal that is accessible only to nominated persons as indicated in the login details above as well as relevant AccTech staff
- The main purpose of the system is to ensure a high level of service quality to customers through, and including the following :
- Allowing support issues to be logged on a platform that is accessible by both customer and AccTech management & support consultants, ensuring high visibility.
- By logging a support issue, an alert will be sent by email to the Services Manager, Managing Consultant and CEO Henri Hattingh.
- Depending on the nature of the issue logged, if the dedicated consultant is not available to attend to the issue, it may be re-assigned to a support consultant that may best resolve the issue.
- Logged issues will be managed by the Services Manager according to the level of urgency indicated by the customer, however issues logged by customers subscribing to an optional SLA will receive priority.
- When feedback is logged by any of the parties, it will be announced by an Outlook alert.
- Your shortcut to issues is http://support.awcape.co.za/SAHRA/Lists/Issues
- The system also caters for electronic approval or querying of time sheets (see also attached document) :
- Time sheets will be posted to the dedicated customer portal on Mondays which is the second work-day following the last day of the weekly billing cycle.
- The customer representatives nominated above will each receive an outlook alert requesting approval of posted time sheets, however alerts can be assigned according to individual requirements.
- It is required with appreciation that posted time sheets should be attended to within two working days, after which time it will be invoiced.
- Customer representatives attending to time sheets will have the option to approve or query, and when queried, a note should be inserted in the available space to motivate the query.
- Your shortcut to time sheets is http://support.awcape.co.za/SAHRA/Timesheets
- For customers subscribing to the SLA including pre-paid vouchers which allows for a 5% reduction in consulting fees, the voucher is updated weekly and the voucher may be reached with the shortcut http://support.awcape.co.za/SAHRA/Vouchers
- Documents such as project plans, project billing reports, and other general documents will be posted to http://support.awcape.co.za/SAHRA/Documents and Reports
- I have attached two documents (also available from Documents section) which may enhance your understanding and improve navigation :
- How to approve AccTech Western Cape timesheets
- Adding SharePoint as a trusted site in IE.
Please feel free to call or e-mail me if you have any questions or queries with regards to logging issues etc. Will gladly take you through it step by step, but sure you will find navigation simple and easy. Let me know if I can be of any assistance.
Best regards
Gadija Hendricks | Sales Administrator
AccTech Western Cape
| Landline: 0861 111 600| Email: admin@awcape.co.za
Comments
Despite intervention, which seemed to resolve the problem on the day, the user has reported again that it only works on some "ledgers" and others still wont open. Will need to escalate this back to AccTech and Lateral Dynamics for further investigation.
Matters can be closed. No longer an issue.