Support ticket

THIS IS THE ARCHIVE FOR SAHRIS 1.0


THIS SITE IS NOW AN ARCHIVE AND IS NOT SUITABLE FOR MAKING APPLICATIONS

Please be aware that no content and application creation or changes to information on this version of SAHRIS will be retained.

To make applications or utilise SAHRIS for the creation of information, please use the new site:

https://sahris.org.za

Changes to SAHRIS!

The South African Heritage Resources Information System (SAHRIS) has undergone a generational upgrade and restructure. These changes to the site include, but are not limited to:

  • A new & modernised look and layout
  • Improved site usage flows with respect to applications and content creation
  • Improved site performance and stability

Launch for the new version of SAHRIS occurred on Monday the 30th of October 2023.

The new site can be found here:

SAHRIS | SAHRIS

User Deidre cannot access ESS

Thanks Nancy, I will inform the users to do so.
 
Tracy De Allende-Ward
HR Administrative Officer
South African Heritage Resources Agency
PO Box 4637, Cape Town 8000, South Africa
E-mail: tdeallendeward@sahra.org.za
Phone  :27 (0)21 462 4502  
Fax      :27 (0)21 461 0738
Web    :www.sahra.org.za 
 
 
 
This message may contain information which is confidential, private or privileged in nature.  If you are not the intended recipient, you may not peruse, use, disseminate, distribute or copy this message or file which is attached to this message.
If you have received this message in error, please notify the sender immediately by e-mail, facsimile or telephone and thereafter return and/or destroy the original message.
 
Any views of this communication are those of the sender except where the sender specifically states them to be those of South African Heritage Resources Agency (SAHRA).
 
Please note that the recipient must scan this email and any attached files for viruses and the like.  SAHRA accepts no liability of whatever nature for any loss, liability, damage or
expense resulting directly or indirectly from the access and/or downloading of any files which are attached to this e-mail message.
 
 



>>> NANCY CLOETE 11/26/2012 1:10 PM >>>

Hi Tracy
 
The users must log a call on the Helpdesk, outlining what the problems is and what the error is.
 
txs Nancy
 


>>> TRACY DE ALLENDE WARD 2012/11/26 12:52 PM >>>
Hi Nancy
 
Noted, thanks for letting me know.
 
It was uncle Ben and Phaphi that was also struggling and Dumi.
 
I have asked them to let me know if they are still having the problem or ?
 
Thanks
 
Tracy De Allende-Ward
HR Administrative Officer
South African Heritage Resources Agency
PO Box 4637, Cape Town 8000, South Africa
E-mail: tdeallendeward@sahra.org.za
Phone  :27 (0)21 462 4502  
Fax      :27 (0)21 461 0738
Web    :www.sahra.org.za 
 
 
 
This message may contain information which is confidential, private or privileged in nature.  If you are not the intended recipient, you may not peruse, use, disseminate, distribute or copy this message or file which is attached to this message.
If you have received this message in error, please notify the sender immediately by e-mail, facsimile or telephone and thereafter return and/or destroy the original message.
 
Any views of this communication are those of the sender except where the sender specifically states them to be those of South African Heritage Resources Agency (SAHRA).
 
Please note that the recipient must scan this email and any attached files for viruses and the like.  SAHRA accepts no liability of whatever nature for any loss, liability, damage or
expense resulting directly or indirectly from the access and/or downloading of any files which are attached to this e-mail message.
 
 



>>> NANCY CLOETE 11/26/2012 12:47 PM >>>

Hi Tracy
Problem has been resolved.
 
Just a setting which needed to be done on the browser - not sure why it worked before though.
 
All good now.
 
Regards
Nancy
 

>>> DEIDRE ABRAHAMS 2012/11/26 11:12 AM >>>
Dear Tracy and Nancy,

I logged in to SAHRIS and tried using the link to ESS from there. This is the message I received.

ERROR

The requested URL could not be retrieved

While trying to retrieve the URL:
http://sahra_sql:85/ess/

The following error was encountered:

Access Denied.
Access control configuration prevents your request from being allowed at this time. Please contact your service provider if you feel this is incorrect.

Your cache administrator is webmaster.
Generated Mon, 26 Nov 2012 09:10:32 GMT by sahraho.sahra.org.za (squid/2.5.STABLE12)



Kindly advise.

Kind regards,

Deidre

>>> TRACY DE ALLENDE WARD 11/26/2012 10:46 AM >>>
fyi


Tracy De Allende-Ward
HR Administrative Officer
South African Heritage Resources Agency
PO Box 4637, Cape Town 8000, South Africa
E-mail:
tdeallendeward@sahra.org.za
Phone  :27 (0)21 462 4502  
Fax      :27 (0)21 461 0738
Web    :www.sahra.org.za (
http://www.sahra.org.za/ )



This message may contain information which is confidential, private or privileged in nature.  If you are not the intended recipient, you may not peruse, use, disseminate, distribute or copy this message or file which is attached to this message.
If you have received this message in error, please notify the sender immediately by e-mail, facsimile or telephone and thereafter return and/or destroy the original message.

Any views of this communication are those of the sender except where the sender specifically states them to be those of South African Heritage Resources Agency (SAHRA).

Please note that the recipient must scan this email and any attached files for viruses and the like.  SAHRA accepts no liability of whatever nature for any loss, liability, damage or
expense resulting directly or indirectly from the access and/or downloading of any files which are attached to this e-mail message.



Administrative Officer: Council and Legal

South African Heritage Resources Agency
111 Harrington Street
PO Box 4637, Cape Town 8000,
South Africa
E-mail: dabrahams@sahra.org.za
Phone : +27 (0)21 462 4502
Fax : +27 (0)21 462 4509
Web : www.sahra.org.za ( http://www.sahra.org.za/ )


This message may contain information which is confidential, private or privileged in nature.  If  you are not the intended recipient, you may not peruse, use, disseminate, distribute or copy this message or file which is attached to this message.
If you have received this message in error, please notify the sender immediately by e-mail, facsimile or telephone and thereafter return and/or destroy the original message.
Any views expressed in this communication are those of the sender except where the sender specifically states them to be
those of South African Heritage Resources Agency (SAHRA).
Please note that the recipient must scan this email and any attached files for viruses and the like. SAHRA accepts no
liability of whatever nature for any loss, liability, damage or expense resulting directly or indirectly from the access and/or downloading of any files which are attached to this
e-mail message.


Comments

changed proxy settings in browser - tested and working! User satisfied.

 
 

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