Support ticket

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User Tracy - ESS admin login problem

>>> NANCY CLOETE 1/14/2013 9:30 AM >>>
Hi Tracy,
 
Your query dated 11 Dec below refers.
 
I've run the script (which was not included in the attached email, but which I subsequently received from Andre at VIP).
 
Please test and let me know if it is working now.
 
Regards
Nancy

>>> Jenty Mepa 2013/01/14 08:58 AM >>>
Thanks Wayne,

Nancy can you please run with this and issue feedback. Thanks



Regards

Jenty Mepa
Manager: Information Technology
South African Heritage Resources Agency
111 Harrington Street
CAPE TOWN
8000
Tel 021 4624502
Fax 021 4624509
Cell 083 859 2629
jmepa@sahra.org.za
www.sahra.org.za


>>> "Wayne Crocker" <
wayne.crocker@lateraldynamics.co.za> 2013/01/14 08:54 AM >>>
Hi

We do not normally do support on the ESS system. This is done by VIP.

I would prefer that they do it, we can give them the administrator password.

Cheers
Wayne Crocker
Lateral Dynamics (PTY) Ltd
Cell: 082-89-65-133
Tell: 021-526-0465
Fax: 0865-321-757
Email:
Wayne.Crocker@Lateraldynamics.co.za
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-----Original Message-----
From: Jenty Mepa
[mailto:jmepa@sahra.org.za]
Sent: 14 January 2013 08:46 AM
To: Wayne Crocker
Subject: Fwd: RE: Query: Password Problem

Morning Wayne,

Do you have access to the VIP server to run the SQL script below?


Regards

Jenty Mepa
Manager: Information Technology
South African Heritage Resources Agency
111 Harrington Street
CAPE TOWN
8000
Tel 021 4624502
Fax 021 4624509
Cell 083 859 2629
jmepa@sahra.org.za
www.sahra.org.za


>>> TRACY DE ALLENDE WARD 2013/01/11 03:17 PM >>>
Any luck?

Tracy De Allende-Ward
HR Administrative Officer
South African Heritage Resources Agency
PO Box 4637, Cape Town 8000, South Africa
E-mail:
tdeallendeward@sahra.org.za
Phone  :27 (0)21 462 4502  
Fax      :27 (0)21 461 0738
Web    :www.sahra.org.za (
http://www.sahra.org.za/ )



This message may contain information which is confidential, private or
privileged in nature.  If you are not the intended recipient, you may not
peruse, use, disseminate, distribute or copy this message or file which is
attached to this message.
If you have received this message in error, please notify the sender
immediately by e-mail, facsimile or telephone and thereafter return and/or
destroy the original message.

Any views of this communication are those of the sender except where the
sender specifically states them to be those of South African Heritage
Resources Agency (SAHRA).

Please note that the recipient must scan this email and any attached files
for viruses and the like.  SAHRA accepts no liability of whatever nature for
any loss, liability, damage or
expense resulting directly or indirectly from the access and/or downloading
of any files which are attached to this e-mail message.




>>> Jenty Mepa 2013/01/11 09:56 AM >>>
Will do


Regards

Jenty Mepa
Manager: Information Technology
South African Heritage Resources Agency
111 Harrington Street
CAPE TOWN
8000
Tel 021 4624502
Fax 021 4624509
Cell 083 859 2629
jmepa@sahra.org.za
www.sahra.org.za


>>> TRACY DE ALLENDE WARD 2013/01/11 08:34 AM >>>
Hi Andre

Noted, thanks so much. I will ask the I.T department to do.

Jenty, could you please assist with the following below?

Kind Regards

Tracy De Allende-Ward
HR Administrative Officer
South African Heritage Resources Agency
PO Box 4637, Cape Town 8000, South Africa
E-mail:
tdeallendeward@sahra.org.za
Phone  :27 (0)21 462 4502  
Fax      :27 (0)21 461 0738
Web    :www.sahra.org.za (
http://www.sahra.org.za/)



This message may contain information which is confidential, private or
privileged in nature.  If you are not the intended recipient, you may not
peruse, use, disseminate, distribute or copy this message or file which is
attached to this message.
If you have received this message in error, please notify the sender
immediately by e-mail, facsimile or telephone and thereafter return and/or
destroy the original message.

Any views of this communication are those of the sender except where the
sender specifically states them to be those of South African Heritage
Resources Agency (SAHRA).

Please note that the recipient must scan this email and any attached files
for viruses and the like.  SAHRA accepts no liability of whatever nature for
any loss, liability, damage or
expense resulting directly or indirectly from the access and/or downloading
of any files which are attached to this e-mail message.




>>> "
ess@vippayroll.co.za" <ess@vippayroll.co.za> 2013/01/11 08:26 AM >>>


Good day Tracy,
Please as your IT department to run the following  script on the GuESS
database, this will reset the admin account to the details provided below.
Let me know should you require any further information.

Regards
Andre Jordaan | ESS Technical Consultant | VIP PAYROLL - The leader in
payroll and hr services
Tel 012 420 7000 | Fax 012 420 7000 |
ess@vippayroll.co.za|
www.vippayroll.co.za ( http://www.vippayroll.co.za/ )(
http://www.vippayroll.co.za/)

(
http://updates.vippayroll.co.za/Marketing/2012.10/VIP_move_mailer_Oct12/Soft
line VIP Pretoria - new office.pdf)





From:TRACY DE ALLENDE WARD
[mailto:TDEALLENDEWARD@sahra.org.za]
Sent:11 January 2013 07:38 AM
To:ess@
Subject:RE: Query: Password Problem



Hi Andre



Thanks for responding so quickly, I tried the following but unfortunately it
says that the username / password is not valid?



Kind Regards



Tracy De Allende-Ward
HR Administrative Officer
South African Heritage Resources Agency
PO Box 4637, Cape Town 8000, South Africa
E-mail:
tdeallendeward@sahra.org.za

Phone  :27 (0)21 462 4502  
Fax      :27 (0)21 461 0738
Web    :www.sahra.org.za (
http://www.sahra.org.za/)



This message may contain information which is confidential, private or
privileged in nature.  If you are not the intended recipient, you may not
peruse, use, disseminate, distribute or copy this message or file which is
attached to this message.
If you have received this message in error, please notify the sender
immediately by e-mail, facsimile or telephone and thereafter return and/or
destroy the original message.

Any views of this communication are those of the sender except where the
sender specifically states them to be those of South African Heritage
Resources Agency (SAHRA).

Please note that the recipient must scan this email and any attached files
for viruses and the like.  SAHRA accepts no liability of whatever nature for
any loss, liability, damage or
expense resulting directly or indirectly from the access and/or downloading
of any files which are attached to this e-mail message.







>>> "
ess@vippayroll.co.za" <ess@vippayroll.co.za> 1/10/2013 8:39 AM >>>


Good day Tracy,
Please try and log in with the following account, username: Admin, password:
#55@dm1n
Go to manage>users and deactivate and then reactivate the HR Admin account
which you usually use to log into ESS.
Let me know should you require any further information.

Regards
Andre Jordaan | ESS Technical Consultant | VIP PAYROLL - The leader in
payroll and hr services
Tel 012 420 7000 | Fax 012 420 7000 |
ess@vippayroll.co.za|
www.vippayroll.co.za ( http://www.vippayroll.co.za/ )(
http://www.vippayroll.co.za/)

(
http://updates.vippayroll.co.za/Marketing/2012.10/VIP_move_mailer_Oct12/Soft
line VIP Pretoria - new office.pdf)





From:TRACY DE ALLENDE WARD
[mailto:TDEALLENDEWARD@sahra.org.za]
Sent:10 January 2013 07:41 AM
To:ess@vippayroll.co.za
Subject:Query: Password Problem



Good day



I am not able to log into ESS as the HR Admin person, I've requested a new
password but I get this message below, please advise?



Kind Regards




Forgot Your Password?


Enter your Username & Email Address to receive your password via Email.



Username:


hradmin




Email Address:


tdeallendeward@sahra.org.za




We were unable to access your information. Please try again.


[Submit]

Submit









Tracy De Allende-Ward
HR Administrative Officer
South African Heritage Resources Agency
PO Box 4637, Cape Town 8000, South Africa
E-mail:
tdeallendeward@sahra.org.za

Phone  :27 (0)21 462 4502  
Fax      :27 (0)21 461 0738
Web    :www.sahra.org.za (
http://www.sahra.org.za/)



This message may contain information which is confidential, private or
privileged in nature.  If you are not the intended recipient, you may not
peruse, use, disseminate, distribute or copy this message or file which is
attached to this message.
If you have received this message in error, please notify the sender
immediately by e-mail, facsimile or telephone and thereafter return and/or
destroy the original message.

Any views of this communication are those of the sender except where the
sender specifically states them to be those of South African Heritage
Resources Agency (SAHRA).

Please note that the recipient must scan this email and any attached files
for viruses and the like.  SAHRA accepts no liability of whatever nature for
any loss, liability, damage or
expense resulting directly or indirectly from the access and/or downloading
of any files which are attached to this e-mail message.




LogType: 

Comments

Contacted ESS, spoke to Andre (012 - 420 7379). He resent the sql script to be executed to me, as it was not sent through with emails from Jenty/Tracy.
Scipt has been added and executed
Awaiting feedback from Tracy

Hi Nancy

Kindly note that I've tested ESS and it's working, thanks so much!

Regards

Tracy De Allende-Ward
HR Administrative Officer

 
 

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